If the electronic channel was mandatory or you chose it, a notice not opened within ten calendar days is deemed rejected and the deadline runs anyway.
Routes to consider
Before treating the deadline as lost, check whether the electronic channel was mandatory for you, whether the notice was addressed to you or your representative, and the exact dates it was made available. Not receiving the email or SMS alert does not by itself invalidate the notice. If the deadline has passed, an appeal against the decision may still be possible. Responses to immigration document requests
A point to check carefully
Keep proof of receipt: the portal date may differ from the notification date. Review the entire document before calculating a deadline.
Documents to get started
- Full passport and current authorisation, if any.
- Full decision or request, with the date and evidence of notification.
- Copy of the submitted file and evidence relating to the decision’s grounds.
- Timeline of entries, departures, applications and notifications.
How we proceed
- Assessment: confirm the route and competent authority.
- Preparation: collect and review evidence specific to your case.
- Filing: check forms, fees and representation.
- Follow-up: monitor notices and explain the decision and next formalities.
Frequently asked questions
When should I start?
As soon as you receive the request: the usual deadline is ten working days from notification, unless the document states otherwise. If you receive notifications electronically, they are deemed rejected if you do not open them within ten calendar days.